Reach patients where they are — WhatsApp
Send bills, lab & visit reports, and every appointment update straight to your patients' WhatsApp — automatically. Fewer no-shows, faster payments, and patients who keep coming back.
In one line
eMedHub's WhatsApp integration automatically delivers invoices, reports and appointment updates & remindersto patients' WhatsApp — each message configurable by your hospital — to boost engagement and retention.
Why WhatsApp works
The channel patients actually read — turned into fewer no-shows and more repeat visits.
Where patients already are
No app to install and no email left unread — messages land in the app patients open every day, so they actually get seen.
Fewer no-shows
Automated future and follow-up reminders keep appointments top of mind, cutting missed visits and empty slots.
Patients come back
Follow-up and vaccination reminders bring patients in for their next visit — the heart of retention.
Faster payments
Invoices delivered instantly on WhatsApp make it easier for patients to view and settle bills.
What you can send
Straight from eMedHub to the patient's WhatsApp — automatically, as it happens.
Bills & Invoices
Send the bill to the patient's WhatsApp the moment it's raised.
Reports
Deliver results without the patient coming back to collect them.
Appointments
Keep patients informed at every step of their appointment.
Preventive & Retention
Proactive nudges that bring patients back on time.
Switch on exactly what you want
Every WhatsApp notification is an independent setting. Turn on bills and reminders, keep reports off, enable vaccination nudges for your paediatric OPD — it's entirely your call, per hospital.
- ✓One toggle per message type — no all-or-nothing
- ✓Change it any time as your workflow evolves
- ✓Configured to your branches and departments
- Lab report
- OP invoice
- IP invoice
- Pharmacy invoice
- Appointment cancellation
- Future appointment reminder
- Vaccination reminder
Illustrative — configurable in eMedHub settings.
Frequently Asked Questions
What can eMedHub send to patients on WhatsApp?+
Bills and invoices (OP, IP, lab, pharmacy and investigation/radiology), lab and doctor-visit reports, and the full appointment lifecycle — booking and modification, cancellation, reschedule, transfer, future reminders and follow-up reminders — plus preventive nudges like vaccination reminders.
Can we choose which messages are sent?+
Yes. Every notification is an independent on/off setting your hospital controls, so you switch on exactly the messages you want — for example bills and reminders — and leave the rest off.
Do patients need to install anything?+
No. Messages arrive in the patient's normal WhatsApp — there is no separate app to download.
Is this official WhatsApp?+
Yes. Messages are sent through the WhatsApp Business platform using approved message templates, so delivery is reliable and compliant.
How does this help patient retention?+
Reminders reduce no-shows, and follow-up and vaccination nudges bring patients back for their next visit — while instant bills and reports make every interaction smoother. Together they keep patients engaged with your hospital rather than drifting away.
Keep your patients engaged
See eMedHub send bills, reports and appointment reminders on WhatsApp — live, in one demo.