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eMedHub is providing online registration for preventive & promotional packages through our website & Mobile application of eMedHub. The following terms and conditions govern all the transactions with respect to packages and refund of transactions through the website or through its authorized third party websites and mobile applications.

Services available on the Website/Application do not in any way constitute an invitation or recommendation to avail the consultation Services or preventive packages. The services provided through the Website/Application are not intended in any ways to be a substitute for face to face consultation with a doctor. eMedHub advices the users to make independent assessment in respect of its accuracy or usefulness and suitability prior to making any decision in reliance hereof. Terms ‘you’ and ‘your’ hereafter refers to the user both registered and unregistered who is using/browsing through the website and/or partner websites and/or availing any of the services.

Availability, Appointment, Rescheduling, Free review and/or Cancellation:

  • Confirmation of your appointment with a specific doctor/physician, as per his/her availability, shall be sent to you via SMS and application notifications. Doctor reserves the right to reschedule or cancel an appointment without any prior notice.
  • The time provided for consultation to you is indicative and actual consultation time may change depending on the consulting Doctor’s discretion and availability.
  • Your consulted Physician reserves the right to provide Post consultation free review.
  • Consultations can be booked, rescheduled or cancelled only within the stipulate time limits mentioned below:

Information and Documents required:

  • You are solely responsible for the medical, health and personal information you provide. The advice of the doctor will depend upon the information you provide in.
  • User discretion is advised while submitting/uploading your required personal and clinical information on the specified place and selecting the Doctor for seeking appropriate advice related to condition of the patient. This information shall include patient’s details including contact details, medical history, testing/investigations results/reports, prescriptions, card holder name and other relevant details.
  • eMedHub services are available for use for children, but the Registered Member for all patients under the age of 18 must be the patient’s parent or legal guardian. If you register as the parent or legal guardian on behalf of a minor, you will be fully responsible for complying with these Terms of Use.
  • If the information provided by you is false/deceptive/inaccurate or misleading, eMedHub or doctors reserves the right to cancel your appointment/registered package without assuming any liability whatsoever. Hence, it’s advised to submit/upload all relevant and accurate information on the portal

Equipment and connectivity requirement:

  • The services available on the website shall be provided to you via eMedHub Secured mobile & web application.
  • Why You Should Not Use SMS, Skype or Email for Telemedicine:
  • When ePHI created by a medical professional or a healthcare organization (covered entity) is stored by a third party, the covered entity is required to have a Business Associate Agreement (BAA) with the third party storing the data. This BAA must include methods used by the third party to ensure the protection of the data and provisions for regular auditing of the data’s security.
  • As copies of communications sent by SMS, Skype or email remain on service providers´ servers, and contain individually identifiable healthcare information, it would be necessary for the covered entity to have a BAA with (for example) Verizon, Skype or Google in order to be compliant with the HIPAA guidelines on telemedicine.
  • As (for example) Verizon, Skype and Google will not enter into BAAs with covered entities for these services, the covered entity is liable for any fines or civil action should an unauthorized disclosure of ePHI occur due to the third party´s lack of HIPAA-compliant security measures. The covered entity would also likely fail any HIPAA audit for failing to conduct a suitable risk assessment – which might also affect the receipt of payments under the Meaningful Use incentive scheme.
  • You understand and acknowledge that there will not be any physical examination involved and the online opinion shall be provided remotely. The opinion delivered by doctors shall solely be based on the verbal communication between doctors and patients and the test reports and other information provided/uploaded by you on the application.
  • eMedHub shall not be liable for misdiagnosis / faulty judgment / interpretation error / perception error/Adverse events/ inefficacy of prescribed treatment or advice/validity of the advice or prescription provided by the consulting Doctor in your country of residence/ unavailability of the recommended or prescribed treatment or medication under any condition or circumstances. Users are advised to use their discretion for following the advice obtained post consultation.
  • eMedHUb e-consultation Services are not meant in any way for emergency and life- threatening conditions. It is advised to take the patient to the nearest hospital in such cases


eMedHub like many other websites uses “Cookies”. Cookies are small data files that a Website stores on your web browser. These are used for the purpose of storing your preferences previous activities browsing activities, profiling and tracking behaviour on this Website. By visiting Yashoda Hospitals website you acknowledge, accept and expressly authorize Yashoda Hospitals for the placement of Cookies on your web browser.


Electronic Payments/ Refunds:

  • eMedHub offers online mode of payment. You may use internet banking or debit/credit card for making payment for consultation charges. You shall be directed to our trusted payment gateway partners once you proceed to make payment of Service Fees.
  • eMedHub shall not be liable in any manner whatsoever, if incorrect or inaccurate credit / debit card details are provided by you for making the payment of consultation Fees or you use a credit/ debit card which is not lawfully owned by you or if you permit a third party to use your password or other means to access your account.
  • eMedHub shall keep the aforesaid information confidential at all times and shall not utilize and share the same with any of the third parties unless is an authorized third party website and / or required by law regulation or court order.
  • eMedHub Doctors reserves the right to modify / implement a new pricing structure at any time prior to billing you for your initial payment or for future payments.
  • Any charges for cancellation, not using services after confirmation of appointment and eligible refunds shall be as per the Refund policy.

Use of content & Copyright:

  • eMedHub owns the website as well the intellectual property contained thereon including all programs, processes, designs, software, technologies, trademark, trade names, inventions and materials therein and all the services offered by the doctors / physicians or others on the Website.
  • You shall not use the content available on the website without the prior written permission of eMedHub

Privacy and Security:

  • eMedHub uses secure encryption technology to keep your information safe and secured at all time. eMedHub is committed towards maintaining the privacy of the information uploaded by you on the website and complies with the industry standard security safeguards for the purpose of securing the website and the information provided/uploaded by you
  • eMedHub uses all reasonable endeavors to ensure the integrity of the online payment facility’s security. Despite our endeavors, breaches of security and confidentiality could occur. You acknowledge that we are not liable for any loss suffered by you as a result of any breaches in security


You agree and undertake to indemnify and keep indemnified eMedHub, the concerned doctor/physician and eMedHub for any losses, costs, charges and expenses including reasonable attorney fees that the concerned doctor/physician and eMedHub may suffer on account of (a) misdiagnosis / faulty judgment /interpretation errors / perception error arising from (i)your failure to provide correct and / or complete clinical information / history about the patient in timely and clinically appropriate manner; or (ii)suppression of material facts; or your failure to provide relevant clinical information about the patient; or (iv) misinterpretation of the advice / prescription / diagnosis by you; or (v) failure to follow doctor’s advice / prescription by you; or (b) incorrect or inaccurate credit / debit card details provided by you; or (c) using a credit / debit card which is not lawfully owned by you; or (d) if you permit a third party to use your password or other means to access your account



  • eMedHub provides the services on “as is” basis and expressly disclaims all representations, warranties or conditions of any kind, either expressed or implied, as to the operations of the website, the information, content, service provided through or in connection with the website
  • In no event shall eMedHUb be responsible for any third party misuse for the data and for any acts, deeds and circumstances beyond the control of the management of eMedHub.
  • You agree and acknowledge that you are solely responsible for your conduct

Limitations of liability::

In no event shall eMedHub be liable for any direct, indirect, punitive, incidental, special or consequential damages or any damages whatsoever including without limitations, damages for loss of use, data or profits, arising out of or in any way connected with the use of eMedHub.



  • This arrangement may be terminated by either party at any time, with or without cause.
  • eMedHub reserves the right to refuse services immediately in case your conduct is deemed by eMedHub to be in contravention of applicable acts, laws, rules and regulations or considered to be unethical / immoral.

Terms & Conditions of Online Medial Opinion

  • By clicking on the link and availing the Online medical opinion from eMedHub, you are consenting to discuss your health issues with Doctors.
  • You must be of more than 18 years of age and must make sure that your use of the Online medical Opinion, will not violate any applicable law.
  • You undertake that all registration information you submit is correct and accurate.
  • You are completely responsible for all information provided to the doctor (medical, health, diagnostic and personal information). The doctor will only provide you with advice depending on the information that you give. eMedHub or Doctors is not liable for any fallout occurring as a result of hidden information.
  • You also fully undertake the complete responsibility for complying with the advice provided to you and the conditions of usage of the Online medial Opinion.
  • eMedHub will not be responsible for misunderstanding and mis-interpretation of any advice that is given.
  • You undertake to visit a health care facility in case your symptoms worsen or you develop new symptoms.
  • eMedHub will not be responsible for any third-party misuse of the platform.
  • In no situation / event will eMedHub be liable for any kind of direct or indirect or incidental or specific or consequential damages that may occur.

The service of Online medical Opinion will only be applicable on acceptance of all above said terms and Conditions.


Modification of Terms and conditions of service:

  • eMedHub may at any time, without any prior notification to you, modify these terms of conditions.
  • Please review the latest version of the terms and conditions before proceeding to avail the service.
  • If you continue to use the service, it shall be deemed that you are aware and agree and abide by the modified terms and conditions.

General Terms and Conditions:

  • This agreement shall be governed by the laws of India and shall be subject to the exclusive jurisdiction of the courts at Coimbatore.
  • eMedHub makes no representation that the services are appropriate for patients in any other location except India as eMedHub operates and controls this website from Coimbatore, India.
  • If any part of the terms and consitions is determined to be invalid or unenforceable pursuant to applicable law then the said provision will be superseded by a valid, enforceable provision and the remainder of the agreement shall continue in effect
  • You acknowledge that the relationship created through your use of this website shall be of principal to principal. You shall not represent yourself as a representative agent or employee of eMedHub.
  • You represent and warrant that you’re not a minor (i.e., you are above 18 years of age) and that you are competent and eligible to enter into a legally binding agreement.

The terms and condition herein form an agreement. Please read this agreement carefully and if you are not agreeable to any terms and condition please do not proceed further.

By clicking on “I Agree” and proceeding further you signify that you read through, understood and accepted aforementioned terms and conditions of use of service. You must agree to the above terms and conditions in order to avail the services through the website or mobile application. If you have any queries or need any clarification or assistance please contact us at


Refund Policy

  • If the appointment booked is cancelled immediately by the Patient then a transaction charge of Rs.30 will be deducted as cancellation fee.
  • If the patient is not available during the scheduled call time, the Patient is not entitled to any refund; however, the patient would be allowed to reschedule the call within the next 24 hours.
  • If the Doctor is not available during the call, then the patient will get 100% refund from eMedHub and the doctor will be charged the transaction fee of Rs.3.
  • If the doctor cancels any confirmed appointments, patient is entitled to 100% refund, However the Doctor will be charged Rs.30 for the transaction charges.
  • If the patient cancels the appointment before 12 hours of the scheduled appointment time, a sum equivalent to 50% of fee paid plus transaction fee charge shall be deducted and the remaining shall be refunded.
  • If the patient cancels 3 hours before the scheduled appointment, a sum equivalent to 75% of fee paid plus transaction charge shall be deducted and the remaining shall be refunded.